Privacy Policy

Last Updated: May 2026

Introduction

EmberOps Fire is operated by NEA Scan. This Privacy Policy explains how we collect, use, and safeguard information when users access the EmberOps Fire platform, website, demo request forms, and related operational services.

Information We Collect

We may collect names, department names, email addresses, phone numbers, demo request details, support communications, uploaded department materials, and operational configuration information.

Operational Platform Data

Departments using EmberOps Fire may store operational information such as incident notes, team assignments, accountability tracking, hydrant information, calendars, SOP/SOG documents, run forms, and alerts.

How We Use Information

We use information to provide services, respond to demo requests, configure department deployments, improve platform functionality, monitor reliability, prevent abuse, and communicate updates.

Third-Party Services

EmberOps Fire may use third-party services such as cloud hosting, Google Maps, Twilio, Cloudflare, and email delivery providers.

Data Security

We use commercially reasonable safeguards to protect data. However, no online system can be guaranteed completely secure.

Contact

Email: dylan@neascan.org